Do you ship outside of the UK?

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We ship to the USA until 31st December. From the New year (2025) we will only be accepting order within the UK (excluding Northern Ireland) this is due to changes with GPSR and for the interests of the business.

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How many items do I need to send for a memory animal?

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If you are using baby clothes then I recommend 8 - 10 baby-grows or equivalent. However, if many of these are new born or tiny baby size, then a few extra will be needed. For adult clothing, only 1 item is required. These are minimum amounts, so if you have more you would like to include then feel free to send more!

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How long will my keepsake take to make?

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The turn around time is currently 10 weeks from when I receive your items. This can be longer if you have ordered more than one keepsake. This is adapted depending on how many orders are in at one time, if this were to change you will be informed when placing your order. Also, if you have a specific date you would like your keepsake for, please let me know. Although this cannot be guarantee, I will always try my best to accommodate this.

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Can I drop off my items and collect the completed keepsake?

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Of course! If you live local (we are based in Sandbach, Cheshire), you can select the "collection" option at check out and then use the booking system on the website to book in a time slot to drop off your items so you know they arrive safely. Once your keepsake is completed, you will receive an email to let you know, and you can then use the same booking area to arrange collection.

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Do I have the send my clothes as soon as I’ve ordered? 
 

No. Although we recommend ordering when you have your clothes ready, this isn’t a necessity. You can send your clothes within 3 months of placing your order. This is especially helpful for those ordering from the USA. As long as your order is in before the 31st December, you can send your clothes in the 3 month window. 

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What happens if I don’t send my clothes within the 3 months? 
 

You will receive an email reminder to send your items 2 weeks before the 3 month cut off. If you’re clothes haven’t been sent by this time and there has been no communication or prior agreement to extend, then your order will be cancelled and you will receive a full refund.